Sales Agreement
Return Conditions
- You must submit your return request to [email protected] within seven business days from the date you receive your order.
- Bross Tekstil will provide the necessary information regarding the return process.
- Return requests submitted after seven business days will not be accepted. Once your return request has been reviewed, a confirmation email will be sent to you.
- The product to be returned must be sent to us together with the original invoice, in its undamaged packaging, unused, free from damage caused by improper use, and with the order number clearly specified.
- The product box, packaging and any standard accessories must be included in the return package in complete and undamaged condition.
- Once the return has been approved, you will be notified by email.
Exchange Conditions
- For purchases made through Bross Tekstil, you may request an exchange if the product dimensions or size are unsuitable.
- The requested alternative size or dimensions must be available in our stock for an exchange to be processed.
- You may submit an exchange or return request within seven days from the date you receive the product. To do so, you must send an email to [email protected] and include a description of the issue and your order number.
Other Conditions
- When your order is delivered, you must open the package in the presence of the courier and inspect the product. If there is any issue with the product, you must ask the courier to prepare a damage report and return the package to Bross Tekstil.
- It is important that the product’s original packaging remains undamaged, intact and unused for the return or exchange process.
- Shipping costs for product returns or exchanges are the responsibility of the customer.
- Returns are not accepted for single-use products.
- The consumer / buyer declares, accepts and undertakes that they have read, understood and accepted the return conditions.