Frequently Asked Questions
1. Can I create more than one account?
Only one account can be created using the same email address.
2. Can I purchase a single product?
Our products are sold in sets. Each set consists of three or four products.
3. Can users from all countries become members?
Our website is accessible from all countries. You can create an account and place an order from your country of residence.
4. Can anyone else access the personal information I provide when creating an account?
Your membership and personal information will not be shared with other members or third parties without your consent. For more detailed information about your rights, you can review the Membership Agreement and Privacy Policy pages.
5. Can I place an order without becoming a member?
You must become a member to place an order. To create an account, simply complete the membership form.
6. Which shipping company is used to deliver the products?
Your products can be shipped using the shipping company of your choice.
7. How can I track my shipment?
Once your order has been handed over to the shipping company, our customers are informed by phone. The shipment tracking information will be sent to you via WhatsApp and email so that you can track your delivery.
8. I forgot my password. What should I do?
You can click the “Forgot My Password” link located below the password field on the login screen. You can also use the “Forgot My Password” link in the footer menu of the website. Password reset instructions will be sent to your email address.
9. How is my membership approved?
Our customer representatives contact users who complete the membership form. Membership is approved after the necessary checks have been completed.